So the fine gentlemen over at PayU2Blog saw fit to honor us with another early payday. Since I don’t know if we’ll have time tomorrow to go to Best Buy and get my new printer, I decided to go ahead and order it from the website, using my PayPal debit MasterCard, and request in-store pickup. And when Mike gets home with the car, we can run out there to pick it up. I’m not even going to TRY to lug this thing home on the bus…it’s not heavy, only about 11 pounds, but no doubt the box is big and bulky…styrofoam packaging and all, yanno?
Okay, so I went to the Best Buy site, and they did have the printer I wanted in stock at the Saugus store, which is not too far and easy to get to. So I ordered that and a “value pack” which contains a package of HP photo paper and a Vivera ink color photo ink cartridge. I guess this is different from the regular color ink cartridge that comes with the printer. They had that in stock at Saugus, too, so I went ahead and placed the order.
After waiting forever for an order number, the site times out on me. The previous screen had said that if you don’t get an order number, to call customer service. So I did just that, and they kept me on hold for what seemed like weeks. While I was waiting, I logged into PayPal and saw that the order did indeed go through, and was showing up as “pending”. But I still had no order number, nor any emails with one on it.
Finally, someone took my call, and it was some guy whose first language was clearly NOT English. He didn’t speak English that badly, but it was still hard to understand him. I told him what happened with the timeout and all, and that my card was charged but no emails have arrived. I asked him to give me my order number so that I had it just in case the email never got here, and he did. I read it back to him after I wrote it down, and he said it was correct. He also spelled out my email addy, just to be sure it was correct. It was.
I waited another hour, then I went back to the Best Buy site to check the status of the order…maybe the email got lost in cyberspace and I’d never get it. I did check my spam folder, nothing there but spam. Oh, and I won the Powerball, Irish sweepstakes, and the International lottery today. Several times. Isn’t this my lucky day?
Anyway, I typed in the order number as they guy gave it to me, and it wasn’t in the system. Delightful. These guys are tying up $141.73 of my money, and I had not a clue if or when I’d be able to get the stuff I ordered. I had figured that if I never got the email, I could just show up at the store with my ID, the credit card, and the order number, and still maybe get my order. But now here I was with an incorrect order number.
FINALLY, I get an email saying that it was ready for pickup. I know that they wanted to make sure that they actually had the stuff in the store before telling me that it was there (unlike Sears, which I’ll get into in a bit). But still, could they have not sent an automatic email with the order number and stuff on it, and then tell me to wait until I get the second one that I need to bring to the store when it’s ready for pickup?
And guess what…that guy on the phone DID give me the wrong order number!
All’s well that ends well (I hope, we’ll see once we get to the store to pick it up). But I seriously doubt that I will use Best Buy’s or any other store’s *order online, pick up at store* service. It’s supposed to make shopping less hassle, but it usually ends up being MORE. Still, I don’t know which is worse…something like this, or having to hang out at the store forever, waiting to be helped, and then waiting to pay, and having them try to sell me a service plan and other crap that I don’t want or need. Still, can’t there be ANYTHING that is hassle-free?
As for Sears…when I bought my iPod, I ordered it originally from them. Once again, I wanted to pick it up at the store. I got two emails from Sears right after I placed the order…the first was just an acknowledgment with the order details on it, the second was saying that it was ready for pickup.
So I was getting ready to go catch the bus to pick it up, and my cell rang. It was some guy from Sears who said, sorry, the Saugus store doesn’t have your iPod after all. I was pissed and made him cancel the order, and ended up getting it directly from Apple. Screw ‘em…if they can’t get their shit together, they lose a sale. At least they didn’t take forever to credit my card back after charging it for something they didn’t have.
Crappy customer service annoys me to no end, but it seems that if you want to buy anything, there is no avoiding it. 